ITIL Specialist: ITIL Create, Deliver, and Support Certificate
ITIL Specialist: Create, Deliver & Support (CDS) is one of four courses needed to achieve ITIL 4’s Managing Professional (MP) designation.
The course agenda covers the following ITIL 4 practices to help you understand the main factors that contribute to the successful creation, delivery, and support across ITIL’s new service value system (SVS) business model.
Learning objectives include:
- Understand how to plan, build, and integrate service value streams to create, deliver, and support IT-enabled products and services.
- Discover how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams.
- Learn how to create, deliver, and support services.
Who Should Attend/Pre-requisites?
This course is aimed at IT service management practitioners seeking to obtain the ITIL Managing Professional (MP) designation and/or responsible for the operation of IT-enabled and digital services for end-to-end support and delivery.
All intermediate level (Specialist, Leader, and Strategist courses) candidates must have an ITIL 4 Foundation certification. You must provide a copy of your ITIL 4 Foundation certificate as part of your course registration.
Each course prepares the candidate for a closed-book exam, which consists of 40 multiple-choice questions. Participants may choose an exam voucher which allows them to schedule the exam at their convenience on any date after completion of the course, or they may take a paper-based exam at a Zenetex location.
Intermediate level (Managing Professional Transition, Specialist, Strategist, and Leader courses) exam candidates are given 90 minutes to complete the exam and must receive a passing grade of 70% in order to receive their certificate.