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Foundation In IT Service Management

This accredited ITIL® Foundation certification course provides you with a general overview

This course prepares participants for the examination leading to the ITIL 4 Foundation Certificate. The exam is a 60-minute, 40 question, multiple-choice format test; a passing mark of 65% is required to receive your certificate. Two sample exams are delivered during the course to help prepare attendees for the final exam. This certification is the prerequisite for advanced levels of ITIL certification.
Two sample exams are delivered during the course to help prepare attendees for the final exam. This certification is the prerequisite for advanced levels of ITIL certification

Learning Outcomes

The course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS).

ITIL 4 takes you through a more evolved view of a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.

The agenda includes:

  • Key concepts of service management
  • Key concepts of value creation
  • Key concepts of service relationships
  • Components of the ITIL service value system
  • The ITIL service value chain
  • The four dimensions of service management
  • ITIL practices
  • The seven ITIL guiding principles

Who Should Attend?

ITIL Foundation training is essential for anyone involved in the internal or external delivery of IT services:

  • Individuals at the start of their journey in service management
  • ITSM managers and aspiring ITSM managers
  • Individuals working in other parts of IT (digital, product, development) with a strong interface to service delivery
  • Existing ITIL qualification holders wishing to update their knowledge

Prerequisites

There are no mandatory prerequisites, however, work experience in IT services is recommended.

Advanced Curriculum

Students wishing to advance their ITIL education, can take any of the following individual courses or may decide to attain the ITIL Managing Professional (MP) Certification, ITIL Strategic Leader (SL) Certification or ITIL Master


ITIL Managing Professional Transition Certificate

The Managing Professional Transition module is designed to allow ITIL v3 candidates who are ITIL Experts or who have achieved 17 credits from across the v3 scheme to transition to ITIL 4. Candidates can achieve the ITIL 4 Managing Professional designation through one course and one exam. This course is slated to be released in October 2019.

After achieving the ITIL 4 Managing Professional (ITIL MP) designation, if the candidate is interested in pursuing the ITIL Strategic Leader stream, they would only need to complete the ITIL Leader Digital & Strategy module to become eligible for ITIL Master

ITIL Managing Professional Certificate

ITIL MP targets IT practitioners working within technology and digital teams across businesses. The Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT-enabled services, teams and workflows. ITIL 4 Managing Professional (ITIL MP) consists of four modules:

  • ITIL 4 Specialist Create, Deliver and Support
  • ITIL 4 Specialist Drive Stakeholder Value
  • ITIL 4 Specialist High Velocity IT
  • ITIL 4 Strategist Direct Plan & Improve

    • These courses are slated to be released in late 2019 to early 2020. After achieving the ITIL Managing Professional (ITIL MP) designation, if the candidate is interested in pursuing the ITIL Strategic Leader stream, they would only need to complete the ITIL Leader Digital & Strategy module to become eligible for ITIL® Master.

      ITIL Strategic Leader

      ITIL Strategic Leader recognizes the value of ITIL, not just for IT Operations, but for all digitally enabled services. Becoming an ITIL Strategic Leader (ITIL SL) demonstrates that the professional has a clear understanding of how IT influences and directs business strategy.

      • ITIL Strategist Direct, Plan & Improve
      • ITIL Leader Digital & IT Strategy module

      Both modules are valuable independently, but both must be completed to obtain the ITIL Strategic Leader designation.

      The ITIL Strategist Direct Plan & Improve certification is due to be released in late 2019 to early 2020. The ITIL Leader Digital & IT Strategy module will be released in 2020.

      ITIL Master

      Details about how to attain the ITIL Master Certification are in development.

      *For questions or to register, please contact: Jill Zimmerman – jzimmerman@zenetex.com or 703-547-7827

      ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.