Information Technology Infrastructure Library (ITIL®)
What is ITIL? The Information Technology Infrastructure Library ITIL is a widely accepted approach to IT service management (ITSM), which has been adopted by individuals and organizations across the world. It provides a cohesive set of best practices, drawn from the international public and private sectors.
ITIL is the most widely adopted framework of best practices for IT Service Management. As an accredited ITIL Training Provider Approved Training Organization (ATO), Zenetex offers a complete curriculum of courses that help you gain the knowledge and skills required for specific ITIL Certification exams. Whether you want to achieve ITIL certification, perform more effectively in your ITIL job role, or oversee an ITIL implementation, Zenetex is your first choice for comprehensive ITIL instruction and exam preparation.
ITIL Exam Information
Zenetex offers all ITIL 4 certification exams in the following formats:
Online Proctored Exam – Candidate receives a voucher to take the exam at a date and time that meets their scheduling needs.
The candidate must have a computer or laptop that has a microphone and a camera, and must have a clear workspace to take the exam.
This exam type is proctored remotely. You can check all technology requirements here:
Click Here For People Cert Prerequisites & Preparation
- The candidate must have a computer or laptop that has a microphone and a camera, and must have a clear workspace to take the exam.
Paper Based Exam - Candidates may choose to take a proctored, paper-based exam at a Zenetex location.
Click Here For All Paper Based Proctor Exam Locations
AXELOS has announced the retirement of ITIL v3 exams. Please see phased timeline below:
- ITIL v3 Foundation: 1 July 2021
- ITIL v3 Intermediates: 1 January 2022
- ITIL 4 Managing Professional Transition: 1 July 2022
If you have questions about how to update your ITIL v3 education to ITIL 4, contact Jill Zimmerman at firstname.lastname@example.org!
ITIL 4 provides an emphasis on the business and technology world, how it works today, and how it will work in the future with Agile, DevOps, and digital transformation. The updated framework will focus on facilitating value co-creation via a service value system (SVS).
The SVS represents how different components and activities can work together, in any type of organization, to facilitate value creation through IT enabled services.
Which version of ITIL should I take?
Class Registration Information
To register for all ITIL classes, please contact Jill Zimmerman using the contact information below.