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ITIL® Courses

Zenetex University offers the following courses. 
 

 

ITIL 4 Foundation

The ITIL 4 Foundation course is designed as an introduction to ITIL 4 and will provide you with the knowledge needed to successfully pass the ITIL 4 Foundation Certification exam.  This course is required in order to advance to other ITIL 4 courses.


 

Create, Deliver, & Support

The Create, Deliver, and Support course focuses on the integration of different value streams and activities to create, deliver, and support IT-enabled products and services.  This 3-day course is one of the four intermediate courses needed in order to achieve the ITIL 4 Managing Professional designation. 



 

Driving Stakeholder Value

The Driving Stakeholder Value course provides guidance on how to create business value through well managed IT services and strong stakeholder relationships.  It is focused on the customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers. This 3-day course is one of the four intermediate courses needed in order to achieve the ITIL 4 Managing Professional designation. 



 

High Velocity IT 

The High Velocity IT course incorporates the ways in which digital organizations and operating models function in high-velocity environments.  Topics include Agile, Lean, Cloud, Automation, and Continuous Integration/Continuous Delivery. 

This 3-day course is one of the four intermediate courses needed in order to achieve the ITIL 4 Managing Professional designation.  



 

Direct, Plan, & Improve

The Direct, Plan, and Improve course provides guidance on creating a learning and improving organization with a strong and effective strategic direction.

This 3-day course is one of the four intermediate courses needed in order to achieve the ITIL 4 Managing Professional designation and is one of two courses needed in order to achieve the ITIL 4 Strategic Leader designation.



 

Digital & IT Strategy

The Digital and IT Strategy course is still under development and will be available soon! 

This 3-day course is one of two courses needed in order to achieve the ITIL 4 Strategic Leader designation.



 

Class Registration Information

To register for all ITIL classes, please contact Jill Zimmerman using the contact information below. 

Jill Zimmerman
703.547.7827
jzimmerman@zenetex.com






Class Registration Information

To register for all ITIL classes, please contact Jill Zimmerman using the contact information below. 


Jill Zimmerman
703.547.7827

jzimmerman@zenetex.com

 

Courses Available

 

Need flexible options to get your staff
ITIL 4 Certified?

Ask us about holding a private class in the evening or on weekends.